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“Men at some time are masters of their fates” – William Shakespeare

Turnkey Technologies, Inc. has enjoyed sharing great information and insights about Microsoft Dynamics CRM and CRM Software on the CRM SoftwareBlog.com in 2012. The main purpose has always been to inform the reader, give a unique point of view regarding Microsoft Dynamics CRM and to offer advice to those buying CRM Software. Here are the most viewed posts from 2012:

#1 Not Thinking about CRM Software for Your Business? Maybe You Should– April 25, 2012
#2 Mobile CRM Means Anywhere, Anytime, Any Device– May 31, 2012
#3 Why Microsoft Dynamics CRM 2011 is a Better Fit than SalesForce.com?- June 29, 2012
#4 Why Microsoft Dynamics CRM 2011 is a Better Value than SalesForce.com- July 31, 2012
#5 3 Software Tools Every Sales Team Needs to Drive New Business Development– November 1, 2012
#6 My 3 Favorite Microsoft Dynamics CRM December 2012 Service Update Features– December 28, 2012

In 2013, we look forward to creating more thought-provoking blogs about Microsoft Dynamics CRM 2011 and CRM Software. We will also continue to share relevant, timely information to help reduce your risk while selecting the right CRM Software for your organization.

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”. It will give you a great starting point for assessing your potential investment in a project like this.

If you have additional questions or would like to learn more about what Microsoft Dynamics CRM 2011 can do for your company, please contact us today to setup a “Free Discovery Call” at 636-777-4110 or email at sales@turnkeytec.com.

By Michael Ramatowski at Turnkey Technologies, Inc. – Kentucky, Illinois, Missouri Microsoft Dynamics CRM & Microsoft Gold Certified Dynamics GP Partner

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Entrepreneurs , in accepting risk, achieve security for all.  In embracing change, they ensure social and economic stability.” – George Gilder

 

You have all heard the buzz by now and may own or are thinking about investing in Microsoft Dynamics CRM to drive sales for your organization.  I’ll share 3 Great Tips to help your organization succeed in the future with Microsoft Dynamics CRM.

Tip #1. You should buy the book “Precision Marketing” by co-authors Sandra Zoratti and Lee Gallagher to learn about precision marketing.  This book gives marketing professionals an easy six step framework to better capture and mine your customer and prospect data.  You can use these data insights to deliver the right message, to the key person at the best time via the right media.  This leads to better engagement with your customers and prospects.

Tip #2.  Use Google Analytics on your website.  Do you review your site traffic routinely for better insights on how your customers and prospects are finding you? Have you spotted any interesting or alarming trends yet?  I recommend spending time each week or month reviewing your stats to see which pages on your site are most relevant to your audience.  You may be surprised to find you need to refresh, revise or eliminate some pages on your site because they aren’t resonating with your customers or prospects.  Over time this process will help you write better content to engage with your customers and prospects longer.

Tip #3. Look to Click Dimensions to automate marketing campaigns into Microsoft Dynamics CRM 2011.  This email marketing and marketing automation solution is designed specifically for Microsoft Dynamics CRM.  Click Dimensions allows you to send emails, track web visitors, score prospects, conduct nurture marketing, and store web forms and surveys directly into Microsoft Dynamics CRM.  This will increase your odds of engaging with your customers and prospects in a more meaningful way because you’ll know more about what’s relevant to them.

These are three quick tips to help you use Microsoft Dynamics CRM 2011 to get a Higher ROI on your Marketing Dollars.  To learn more about Microsoft Dynamics CRM, please go to our website www.turnkeytec.com or give us a call.

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”.  It will give you a great starting point for assessing your potential investment in a project like this.

By Michael Ramatowski at Turnkey Technologies, Inc. – Kentucky, Illinois, Missouri Microsoft Dynamics CRM & Microsoft Gold Certified Dynamics GP Partner

“It isn’t hard to be good from time to time…. What’s tough is being good every day.”-  Willie Mays

Microsoft Dynamics CRM can be more than just Marketing, Sales and Customer Service tool.  Microsoft Dynamics CRM has the ability to enable your VP of Sales or Sales Manager to customize and automate the software to your unique Sales Process.  The power of Microsoft Dynamics CRM designed around your organization’s sales process can provide more visibility for management and better collaboration among your sales team each sales opportunity.

Microsoft Dynamics CRM provides the ability to assign tasks to each member of your sales team with specific due dates and notifications, assuring that everyone on the team is on the same page.  Sales members can enter notes on each task and mark them complete, triggering a notification to the sales person that the task is complete and that the opportunity is ready to move to the next stage of the sales process.

Building your sales process into Microsoft Dynamics CRM is a very simple.  Here is an example of sales process stages:

  • Lead
  • Qualified – Pain and Budget
  • Determine Requirements
  • Develop Solution
  • Demo / Proof of Concept
  • Proposal
  • Close
  • Fulfillment
  • Post Sale

By having a defined sales process built into Microsoft Dynamics CRM  your sales team can assign tasks during each stage and know what next steps are in the process to close the deal.  This information can also be used for a more accurate pipeline report as shown below:

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Invest an hour with Gary Krist from Turnkey Technologies, Inc. and Ric Hoerz from Sandler Training at the Rubicon Institute, to watch and listen to our webinar called ““Increase Sales” Combine Sales Methodology with Automation” on October 3rd.  You will gain valuable insights to increase sales productivity throughout your organization.

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”.  It will give you a great starting point for assessing your potential investment in a project like this.

Microsoft Dynamics CRM can help your organization drive sales performance through sales automation.  To learn more about Microsoft Dynamics CRM, please go to our website www.turnkeytec.com or give us a call.

By Michael Ramatowski and Gary Krist, at Turnkey Technologies, Inc. – Kentucky, Illinois, Missouri Microsoft Dynamics CRM & Microsoft Gold Certified Dynamics GP Partner

“Progress is impossible without change, and those who cannot change their minds cannot change anything.” – George Bernard Shaw

 

As the leader of the business or sales organization, you know that “sales” are the life blood of your company.  All the responsibilities rest on your shoulders to set the vision and direction to drive revenue.  This consistent pressure might keep you up late at night because of the following thoughts keep running through your head:

  • What things should we be doing to find, develop or close more business in this economy?
  • I’m tired of my salespeople being “Free Consultants”.
  • How do I get better visibility and real-time information on my sales teams pipelines?
  • If only we could forecast sales opportunities better.
  • Why can’t we close deals faster?
  • Marketing and Sales are never on the same page.

For a better night sleep, you can turn to Microsoft Dynamics CRM and the Sandler Selling System to ease your mind.  Microsoft Dynamics CRM will bring more automation and synergy to your Marketing, Sales and Customer Service efforts.  The Sandler Selling System will provide your company with the right Sales Methodology, Training and Accountability your company needs to achieve repeatable sales success.

If you want to learn more, invest an hour with Gary Krist from Turnkey Technologies, Inc. and Ric Hoerz from Sandler Training at the Rubicon Institute, to watch and listen to their webinar called ““Increase Sales” Combine Sales Methodology with Automation” on October 3rd.  You will gain valuable insights to increase sales productivity throughout your organization.

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”.  It will give you a great starting point for assessing your potential investment in a project like this.

By Michael Ramatowski at Turnkey Technologies, Inc. – Kentucky, Illinois, Missouri Microsoft Dynamics CRM & Microsoft Gold Certified Dynamics GP Partner

“The world is all gates, all opportunities, strings of tension waiting to be struck.” Ralph Waldo Emerson

In last month’s blog, we discussed the architectural reasons why Microsoft Dynamics CRM 2011 is a better fit to grow your business than SalesForce.com.  This month we will dig a little deeper into the features and functions that make Microsoft Dynamics CRM 2011 the better value over SalesForce.com.

The first glaring comparison is the High Price and Hidden Charges.  In order to do a proper comparison you need to compare SalesForce.com Enterprise Edition which has a $125 per user per month price compared to Microsoft Dynamics CRM 2011 at $44 per user per month price.  Customers should beware of SalesForce.com upcharges and hidden charges as terms are negotiated and they should also know the lower priced editions often do not provide needed functionality.

SalesForce.com provides no Service Level Agreement for downtime.  Microsoft provides a 99.9% uptime Agreement which is financially backed.

Offline users of Salesforce.com have limited access to their CRM data while Microsoft Dynamics CRM 2011 offline users have full access to all their CRM data.

SalesForce.com offers a Microsoft Outlook add-on that works like a small synchronizing engine on some of the CRM data but not all CRM data as Microsoft Dynamics CRM 2011 delivers through Microsoft Outlook.  This causes some redundant data entry with the higher probability of errors.  This provides a Microsoft Dynamic CRM 2011 user a choice of access points (Outlook, Web Browser, Mobile or online/offline).

SalesForce.com offers no vertical functionality and few vertical add-ons to their customers while Microsoft Dynamics CRM 2011 offers a complete MarketPlace of Vertical Solutions offered by partners worldwide.

A few other notable items missing from the SalesForce.com Enterprise Edition as compare to Microsoft Dynamics CRM 2011 are:

  • No ability to have a dedicated database
  • Microsoft Excel Integration for ad-hoc reporting
  • No Instant messaging interface

In summary besides the fact that SalesForce.com is 2.5 times the cost of Microsoft Dynamics CRM 2011, there is a recent Nucleus Research Survey that reports “38% of Salesforce.com customers are planning to or would consider moving to another solution.”

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”.  It will give you a great starting point for assessing your potential investment in a project like this.

By Gary Krist, at Turnkey Technologies, Inc. – Kentucky, Illinois, Missouri Microsoft Dynamics CRM & Microsoft Gold Certified Dynamics GP Partner

Gary Krist is a colleague of mine and I helped him with this article enough to post on my blog.