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“In embracing change, entrepreneurs ensure social and economic stability.” – George Gilder

Microsoft recently made an announcement that they will be launching new pricing options for CRM online that will be released fall 2013. The new release will help people connect with customers in a way that is “personal” said Bob Stutz, the corporate Vice President. This release will deliver more personal experiences to sales, marketing and customer care professionals. It gives employees the ability to access client information on a variety of devices; introduces a fast and fluid user experience that enables employees to access job-related information; and delivers richer, contextual information that provides people with deeper insights into customers and their needs. Microsoft Dynamics CRM also offers enhanced social collaboration capabilities, so users can connect with the right people, and the right resources, at the right time.

Microsoft will now offer three online licensing options that customers can mix and match to obtain the best possible solution for their unique organizations and not be forced to fit every user into the same license. These options are:

Professional is for the majority of users, who need the full capabilities of Microsoft Dynamics CRM including sales force automation, marketing and customer care functionality. Professional will be available in the US for $65 per user per month.

Basic is best suited for sales, service and marketing users who need to manage accounts, contacts, leads, cases and access custom applications. It’s also ideal for business analysts who require reporting capabilities. Basic will be available in the US for $30 per user per month.

Essential is for those users who only need to access custom applications developed in house or by a Dynamics CRM partner like Turnkey Technologies, Inc. Essential will be available in the US for $15 per user per month.

The prices above do not include other fees that may apply for add-on services such as additional storage, testing and production instances or for procuring Internet connectivity.

In addition to making the licensing of Dynamics CRM Online more personal, Microsoft is also adding flexible support options, so that users can further personalize their Dynamics CRM experience.

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”. This tool gives you a great starting point for assessing your potential investment in a World Class CRM Business Solution.

If you have additional questions or would like to learn more about what Microsoft Dynamics CRM 2011 can do for your company, please contact us today to set up a “Free Discovery Call” or “Trial” at 636-237-2280 or email at sales@turnkeytec.com.

By Stephanie Manning & Michael Ramatowski at Turnkey Technologies, Inc. – Kentucky, Illinois, Missouri Microsoft Dynamics CRM & Microsoft Gold Certified Dynamics GP Partner

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“In embracing change, entrepreneurs ensure social and economic stability.” – George Gilder

It is no secret that businesses are becoming more social. Today’s customers have more choices and access to more product information, placing greater demands on companies to remain competitive. Social media marketing offers a way to gain better visibility into these changing demands. In the journey towards increased social capabilities, Microsoft is helping companies become more socially-oriented through its acquisition of companies like Yammer, Netbreeze, and MarketingPilot. Microsoft Dynamics CRM improved social capabilities can help your company:

Listen. Uncover trends by listening in on what your customers are saying.
Engage. Directly participate in important conversations with shareholders.
Collaborate. Work with people quickly and easily to create desired outcomes.
Amplify. Spread your message and create awareness.
Solve. Connect with customers and the community to harness collective knowledge.
Innovate. Benefit from ideas and opportunities that can be learned from your audience.
Analyze. Get real-time feedback and monitor buzz to emphasize effective practices.

Yammer allows greater connectivity throughout an organization and its people. By fully integrating Yammer’s social feeds into Microsoft Dynamics CRM, users can easily connect with people both inside and outside of the organization to produce better results through collaboration, all from the comfort of their CRM dashboard. Yammer allows CRM users to access documents, stay up-to-date on records, or connect with any area of the organization quickly and easily to make information more accessible.

Microsoft’s enhanced social media capabilities can help your company drive sales and optimize marketing campaigns with its recent integration with Netbreeze. Netbreeze allows users to monitor and analyze social marketing efforts. Point out the most effective topics to discuss and strategies for your company. Netbreeze will be directly embedded into Microsoft Dynamics CRM at no additional charge to organizations.

Microsoft’s recent acquisition of MarketingPilot brings a whole new level of marketing functionality to the CRM marketing module. MarketingPilot is an Integrated Marketing Management Tool with four main components:
• marketing resource management
• campaign management
• budgeting
• media buying and planning

MarketingPilot allows marketers to generate more revenue and monitor the results of their marketing efforts by offering greater insight into managing resources, improving team effectiveness and sales alignment, reducing spending errors, forecasting more accurately, and choosing the best method to deliver your message. MarketingPilot seamlessly connects to Dynamics CRM to offer an integrated, familiar look and feel.

If you have additional questions or would like to learn more about what Microsoft Dynamics CRM can do for your organization, please contact us today to setup a “Free Discovery Call”. Call 636-237-2280 or email me at mramatowski@turnkeytec.com .

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”. This tool gives you a great starting point for assessing your potential investment in a World Class CRM Business Solution.

By Michael Ramatowski & Brad Vorbeck at Turnkey Technologies, Inc. – Missouri Microsoft Dynamics CRM & Microsoft Gold Certified Dynamics GP Partner

“He who walks in the middle of the road gets hit from both sides.” – George P. Schultz

Do you ever have those times when you are out of the office and run into a situation where you wish you had your office with you? Have you had a customer ask you a specific question and you couldn’t answer it right away, just because you didn’t have your notes and past calls on hand?

With customer demands and all the new technology today, companies have made it much easier for customers to make a purchase online and have immediate access to it. For example buying books on amazon or music from iTunes, you receive confirmation within seconds and are able to download it to your tablet, iPhone, Kindle, etc. With all of these tech savvy ideas, companies can receive immediate access to all of this information and can take action as well.

What is Mobile CRM? It is CRM at your fingertips, “anytime, anywhere, and on any device that is untethered”. We now strive to impress our customers by grabbing their attention with this cool device we hold in our hands but most importantly with all the valuable content that is on it. We are now able to extend the top rated CRM software to those devices in real time. If your CRM Software is not mobile ready, look to Microsoft Dynamics CRM Software.

Download our new white paper, “Why Go Mobile? Six Strategic Objectives You Can Conquer With Mobile CRM”. In this white paper we will look at ways you can achieve these kinds of strategic goals, with real life examples. The kind of goals that put you ahead of the competition and put money in the bank.

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”. This tool gives you a great starting point for assessing your potential investment in a World Class CRM Business Solution.

By Michael Ramatowski at Turnkey Technologies based in St. Louis, MO – Microsoft Gold Level Dynamics ERP, Silver Level Dynamics CRM and Hosting Partner servicing local, regional, national and international customers since 1994.

“Men at some time are masters of their fates” – William Shakespeare

Turnkey Technologies, Inc. has enjoyed sharing great information and insights about Microsoft Dynamics CRM and CRM Software on the CRM SoftwareBlog.com in 2012. The main purpose has always been to inform the reader, give a unique point of view regarding Microsoft Dynamics CRM and to offer advice to those buying CRM Software. Here are the most viewed posts from 2012:

#1 Not Thinking about CRM Software for Your Business? Maybe You Should– April 25, 2012
#2 Mobile CRM Means Anywhere, Anytime, Any Device– May 31, 2012
#3 Why Microsoft Dynamics CRM 2011 is a Better Fit than SalesForce.com?- June 29, 2012
#4 Why Microsoft Dynamics CRM 2011 is a Better Value than SalesForce.com- July 31, 2012
#5 3 Software Tools Every Sales Team Needs to Drive New Business Development– November 1, 2012
#6 My 3 Favorite Microsoft Dynamics CRM December 2012 Service Update Features– December 28, 2012

In 2013, we look forward to creating more thought-provoking blogs about Microsoft Dynamics CRM 2011 and CRM Software. We will also continue to share relevant, timely information to help reduce your risk while selecting the right CRM Software for your organization.

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”. It will give you a great starting point for assessing your potential investment in a project like this.

If you have additional questions or would like to learn more about what Microsoft Dynamics CRM 2011 can do for your company, please contact us today to setup a “Free Discovery Call” at 636-777-4110 or email at sales@turnkeytec.com.

By Michael Ramatowski at Turnkey Technologies, Inc. – Kentucky, Illinois, Missouri Microsoft Dynamics CRM & Microsoft Gold Certified Dynamics GP Partner

“What is actual is actual only for one time, and only for one place.” – T. S. Eliot

 

Microsoft continues to make a significant investment in Microsoft Dynamics CRM in three main areas of applications, experiences and platform.  The recent Microsoft Dynamics CRM December 2012 Service Updates has made the following enhancements:

  1. Updated User Experience
  2. Browser Flexibility
  3. Office 2013 Compatibility
  4. Yammer & Skype Connection
  5. Safari on Ipad for Sales Users
  6. Bing Maps
  7. Collaborative Selling
  8. Packaged Process Definitions
  9. Platform & Compliance

From this list of nine, I have three favorites that I want to go into a little more detail because I have a bias for sales and marketing.  Also, these three favorite features allow me to be more productive and get things done faster.  Here they are:

#1 Office 2013 Compatibility -Microsoft Dynamics CRM has seamless integration with my Outlook, Word and Excel.  I can be more efficient with routine communications, import and export data into Excel for reports and calendar appointments.

#2 Yammer & Skype Connections – I’m a social media enthusiast. Yammer – the social layer of Microsoft Dynamics CRM will allow me to follow any leads, contacts, accounts, opportunities or cases that interest me.  Just like if I’m following my friends post on Twitter or Facebook.  Skype capabilities are now embedded in Microsoft Dynamics CRM; I’m just one click away from having a face to face conversation with a co-worker, customer or prospect.

#3 Package Process Definitions – Microsoft Dynamics CRM now has pre-defined integrated sales and service process definitions for lead, opportunity and case management.  This gives my organization industry best practices for sales professionals throughout the sales process to close deals faster and create happier customers because of a consistent methodology to serve our clients.

These are my three favorite December 2012 Service Updates for Microsoft CRM.  If you would like more information about Microsoft Dynamics CRM, please go to our website www.turnkeytec.com or give us a call.

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”. It will give you a great starting point for assessing your potential investment in a project like this.

By Michael Ramatowski at Turnkey Technologies, Inc. – Kentucky, Illinois, Missouri Microsoft Dynamics CRM & Microsoft Gold Certified Dynamics GP Partner

Entrepreneurs , in accepting risk, achieve security for all.  In embracing change, they ensure social and economic stability.” – George Gilder

 

You have all heard the buzz by now and may own or are thinking about investing in Microsoft Dynamics CRM to drive sales for your organization.  I’ll share 3 Great Tips to help your organization succeed in the future with Microsoft Dynamics CRM.

Tip #1. You should buy the book “Precision Marketing” by co-authors Sandra Zoratti and Lee Gallagher to learn about precision marketing.  This book gives marketing professionals an easy six step framework to better capture and mine your customer and prospect data.  You can use these data insights to deliver the right message, to the key person at the best time via the right media.  This leads to better engagement with your customers and prospects.

Tip #2.  Use Google Analytics on your website.  Do you review your site traffic routinely for better insights on how your customers and prospects are finding you? Have you spotted any interesting or alarming trends yet?  I recommend spending time each week or month reviewing your stats to see which pages on your site are most relevant to your audience.  You may be surprised to find you need to refresh, revise or eliminate some pages on your site because they aren’t resonating with your customers or prospects.  Over time this process will help you write better content to engage with your customers and prospects longer.

Tip #3. Look to Click Dimensions to automate marketing campaigns into Microsoft Dynamics CRM 2011.  This email marketing and marketing automation solution is designed specifically for Microsoft Dynamics CRM.  Click Dimensions allows you to send emails, track web visitors, score prospects, conduct nurture marketing, and store web forms and surveys directly into Microsoft Dynamics CRM.  This will increase your odds of engaging with your customers and prospects in a more meaningful way because you’ll know more about what’s relevant to them.

These are three quick tips to help you use Microsoft Dynamics CRM 2011 to get a Higher ROI on your Marketing Dollars.  To learn more about Microsoft Dynamics CRM, please go to our website www.turnkeytec.com or give us a call.

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”.  It will give you a great starting point for assessing your potential investment in a project like this.

By Michael Ramatowski at Turnkey Technologies, Inc. – Kentucky, Illinois, Missouri Microsoft Dynamics CRM & Microsoft Gold Certified Dynamics GP Partner

“The method of the enterprising is to plan with audacity and execute with vigor.” – Christian Bovee

 

A great book that I just finished reading, New Sales Simplified by author Mike Weinberg, outlines a step-by-step process for acquiring new customers.  A key point to this successful framework is selecting the appropriate amount of targeted prospects and having a strategic plan to continually work them.  I believe the health of any growing business is acquiring new clients and Microsoft Dynamics CRM 2011 can help be the cornerstone to your new business development program.

Microsoft Dynamics CRM 2011 can be the one place your sales and marketing professionals go to enter information on targeted companies and to create strategic plans with action steps and unique sales / marketing campaigns for each prospect.  A campaign could have numerous steps which include a letter, email, phone call, white paper or webinar invite to nurture the target.  Microsoft Dynamics CRM is a logical place to track all information from various campaigns.

To automate sales / marketing campaigns into Microsoft Dynamics CRM 2011, look to Click Dimensions, an email marketing and marketing automation solution designed specifically for Microsoft Dynamics CRM.  Click Dimensions allows you to send emails, track web visitors, score prospects, conduct nurture marketing, and store web forms and surveys directly into Microsoft Dynamics CRM.

Should your sales / marketing professionals need more contacts in the targeted companies or additional information before taking action, Microsoft Dynamics CRM 2011 fully integrates with BroadLook’s Profiler.  Broadlook finds new contacts and recent information on your targeted prospects fast by leveraging the internet and numerous social media sites.

Microsoft Dynamics CRM 2011 can be the driving force for your organization to have a systematic, consistent approach to acquiring new business in the future.

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”.  It will give you a great starting point for assessing your potential investment in a project like this.

To learn more about Microsoft Dynamics CRM, please go to our website www.turnkeytec.com or give us a call.

By Michael Ramatowski at Turnkey Technologies, Inc. – Kentucky, Illinois, Missouri Microsoft Dynamics CRM & Microsoft Gold Certified Dynamics GP Partner

“It isn’t hard to be good from time to time…. What’s tough is being good every day.”-  Willie Mays

Microsoft Dynamics CRM can be more than just Marketing, Sales and Customer Service tool.  Microsoft Dynamics CRM has the ability to enable your VP of Sales or Sales Manager to customize and automate the software to your unique Sales Process.  The power of Microsoft Dynamics CRM designed around your organization’s sales process can provide more visibility for management and better collaboration among your sales team each sales opportunity.

Microsoft Dynamics CRM provides the ability to assign tasks to each member of your sales team with specific due dates and notifications, assuring that everyone on the team is on the same page.  Sales members can enter notes on each task and mark them complete, triggering a notification to the sales person that the task is complete and that the opportunity is ready to move to the next stage of the sales process.

Building your sales process into Microsoft Dynamics CRM is a very simple.  Here is an example of sales process stages:

  • Lead
  • Qualified – Pain and Budget
  • Determine Requirements
  • Develop Solution
  • Demo / Proof of Concept
  • Proposal
  • Close
  • Fulfillment
  • Post Sale

By having a defined sales process built into Microsoft Dynamics CRM  your sales team can assign tasks during each stage and know what next steps are in the process to close the deal.  This information can also be used for a more accurate pipeline report as shown below:

Image

Invest an hour with Gary Krist from Turnkey Technologies, Inc. and Ric Hoerz from Sandler Training at the Rubicon Institute, to watch and listen to our webinar called ““Increase Sales” Combine Sales Methodology with Automation” on October 3rd.  You will gain valuable insights to increase sales productivity throughout your organization.

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”.  It will give you a great starting point for assessing your potential investment in a project like this.

Microsoft Dynamics CRM can help your organization drive sales performance through sales automation.  To learn more about Microsoft Dynamics CRM, please go to our website www.turnkeytec.com or give us a call.

By Michael Ramatowski and Gary Krist, at Turnkey Technologies, Inc. – Kentucky, Illinois, Missouri Microsoft Dynamics CRM & Microsoft Gold Certified Dynamics GP Partner

“Wherever you see a successful business, someone once made a courageous decision.” – Peter Drucker

 

When deciding which CRM system to purchase, it is important to not only look at the features, functionality and cost of the solution, but also “organizational fit”.  These fit factors include IT platform, browser standards within your company, integration with e-mail and general supportability.  The last thing you want to do is invest in a new system that your IT staff can’t support and that your employees are slow to adopt.

Microsoft Dynamics CRM 2011 is built on an Industry Standard technology which integrates with other Microsoft products like Microsoft Dynamics GP, SharePoint and Outlook.  It also uses the Microsoft xRM application framework which provides developers with widely used, familiar technologies and programming languages such ASP.NET, C# and Visual Basic.  Developers all over the world use these technologies to create and manage a variety of applications.

In contrast, Salesforce.com is built on the Force.com application framework which is not used by any other application.  Salesforce.com also uses a proprietary technology called Visualforce to create custom user interfaces and a programming language called Apex for business logic – all of which are only relevant to Salesforce.com. These restrictions lead to a creation of a very limited community.  Because no other solutions use the technology, Salesforce.com must create each piece themselves.

In addition to being a more cost effective solution than Salesforce.com, Microsoft Dynamics CRM 2011 also broadens your technology horizons instead of limiting them.  If you are looking for a CRM system your business will actually use, Microsoft Dynamics CRM 2011 is the obvious choice.

For a high level estimate of your investment in Microsoft Dynamics CRM, please use our “FREE” Microsoft Dynamics CRM Quick Quote Tool”.  It will give you a great starting point for assessing your potential investment in a project like this.

By Gary Krist, at Turnkey Technologies, Inc. – Kentucky, Illinois, Missouri Microsoft Dynamics CRM & Microsoft Gold Certified Dynamics GP Partner

Gary Krist is a colleague of mine and I helped him with this article enough to post on my blog.